FAQ
Everything you need to know about your Carole experience.
Frequently Asked Questions
What condition can I expect my item to be in?
Each item is second-hand or vintage, so light signs of wear are normal. We photograph every piece clearly so you can see its condition before purchasing.
How often do you restock new items?
We drop 200+ new pieces every single week. Our inventory moves fast, and most items are one-of-a-kind, if you love it, grab it.
Do you accept returns?
Yes, we offer 30-day returns on eligible items as long as they’re in the same condition.
Can I pick up my order instead of paying for shipping?
Yes! We offer FREE local pick-up in Montréal, Laval, and Québec City.
Do you ship to the USA and internationally?
Absolutely. We ship across Canada, the United States, and worldwide with carrier-calculated rates shown at checkout.
What if I need help with my order?
Our team is always here to support you. Just email info@carolethriftshop.com and we’ll get back to you quickly.
Contact Us
We’re here to help with anything you need.
